Desperate Citizens and Good Samaritans

I use to watch Extreme Makeover years ago but I stopped for different reasons. When I watched it, I wondered what type of family they picked for the new episode, what tragedy or illness are they facing. The idea of helping families in need is no doubt important but as the article states, it is more important to educate audiences in the important issues people deal with everyday and why there even needs to be a show doing these acts and not the government, for example. The shows, like many others, leave out information that can be negative to the credibility of the show.
What stuck with me from the article is the last part, "In reality, the crises in health care, housing, and living-wage jobs demonstrate that desperate citizens need more corporate need than corporate Good Samaritans- shouldn't reality TV reflect this?" There are organizations and people out there who do this type of work everyday that should be recognized for their hard work without the dependency of corporate businesses who want brownie points with the viewers.
Here's a parody from MADtv on the show, it covers much of what the article presents.